Our refunds policy does not affect your statutory rights.
When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund.
You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your
return.
- Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to
refund the delivery charges incurred in sending the item to you and we will arrange for the items to be delivered back to us.
- Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within
seven working days of the day after the date the item is delivered
(for more information see Your Statutory Rights).
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no
error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
* where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery
that you incurred
* where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery
charge that you incurred
* we will refund only standard postage charges for items delivered outside the UK
Please remember that normal returns criteria apply and that the refund will not include the cost of returning the item
to us.
- Items returned under the 30-day returns guarantee
Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error
on our part, we will refund only the cost of the item.
Please remember that normal returns criteria apply and that the refund will not include the cost of returning the item
to us.
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